(d) Sensitive personal data
Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data from you (that is information about you or anyone you are enquiring or booking on behalf of) about, for example, racial or ethnic origin, political opinions, religious beliefs, physical or mental health, or sexual life. We, our service providers, and third parties which are providing a quote or fulfilling your travel arrangements may, however, require certain sensitive personal data to provide services which you have requested or to deal with your enquiries. For example, if you ask us to book an easy access room due to a disability, or one of your party has special health requirements).
If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us, our outsourced service providers, and third parties which are providing a quote or fulfilling your travel arrangements to use that information for the reasons described in this policy, or as explained at the time you provide that information to us.
What do we do with your information
The personally identifiable information we process about you, and anyone that you are enquiring or booking on behalf of, will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information.
The personally identifiable information that we process may be used in the following ways:
(a) To respond to your requests, it will be accessed by our staff, service providers which act on our behalf, and carefully selected third parties in the course of providing quotes that you request for our products and services, and fulfilling your travel bookings.
(b) It will be used to send you our emails and offers. We will send you these if you have opted in to receive them, or if you have previously asked us for a quote or made a booking with us. You can unsubscribe at any time.
(c) It may also be used to personalise and tailor your experience by using your previous requests for quotes, previous purchases, communications with Grand Tours staff and providers which have fulfilled part of your Grand Tours travel bookings, your browsing activity, and other publicly available information (such as demographic data provided by an external provider), to make recommendations and special offers to you about products and services we think may be of interest to you based on your profile. If you do not want us to profile and process your information in this way, please contact our Data Protection Officer email@example.com.
(d) We and/or our authorised service providers (such as our marketing agencies, and data analytics providers) may also use your personally identifiable information to review your dealings with us including your purchasing and preferences; to review, develop and improve our products and services, to improve our customers’ experience, and for internal market research, strategic development, and statistical analysis.
We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, anonymised and other non-personally identifiable information regarding site usage, sales patterns, traffic patterns, demographics, and other statistics about our site and our products and services.
We reserve the right to use or disclose personal information which we process about you and other people which you provide information about, as necessary to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of our customers and site users.
We take reasonable steps to ensure that personally identifiable information that you send us is accurate, current, and complete. Toward that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact our Data Protection Officer by e-mail at firstname.lastname@example.org.
To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.
Although we take reasonable steps to protect the personally identifiable information that you provide via this site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.
This site is not intended for use by children
This site is not directed to and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.
Changes to this policy
We reserve the right to change this Policy at any time and in our sole discretion, for example, to take account of new data protection legislation, and to reflect our current business practices. If we do change the Policy, the new policy will be posted here, along with its revision date. We encourage you to check this Policy periodically and at a minimum before each instance in which you provide personally identifiable information to us.
Use of and with Google
We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show you ads on sites across the Internet.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve ads based on your past visits to this website.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
We will use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to optimise how we show you ads across the internet.
If you would like to opt-out of receiving google analytics cookies: see currently available opt-outs for the web.
Using the Ads Settings, you can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.
This policy was last revised on 01 January 2019